Diamondtine FAQs: Diamonds, Orders, Shipping and Returns
1. How do I place an order?

Choose your piece, select your size or length where applicable, and add it to your cart. You can check out as a guest or create an account to track your order and save your details. Once your order is placed you will receive a confirmation email; a second email with tracking details follows once your piece is dispatched. If you would prefer to order over email or phone, or want to see additional photographs of a piece first, write to contact@diamondtine.com or call +91 98108 76359.
2. Do you accept custom and personalised orders?

Yes. Custom work is a large part of what we do. We can adjust an existing design - a different metal colour, a different centre stone, a different carat weight or a size we do not list - or create a piece from scratch based on a sketch, a photograph or an heirloom you would like reworked.

How it works: send us your idea at contact@diamondtine.com or through our customisation page. We will come back with a quotation and, where useful, a CAD render for your approval before any work begins. Production on custom pieces takes 2-3 weeks after the design is approved, plus 7-10 business days for delivery.

Please note that custom, personalised, engraved and made-to-order pieces are not eligible for return or exchange unless they arrive damaged or defective, so we take time over the approval stage to get it right.

Link: Create Your Custom Jewellery
3. Can I request a change to a design I have seen on your site?

Yes. Most designs can be made in 14K or 18K gold, in yellow, white or rose, and with a different stone size or quality. Send us the product link and what you would like changed, and we will confirm price and timeline before you order. Changes of this kind are treated as made-to-order pieces for production time and returns.
4. Do you accept rush orders?

Yes, subject to product availability and our current production schedule. Contact us before you place the order so we can confirm your date.

Rush orders may carry a production surcharge of CONFIRM: state a range or a percentage, and expedited shipping is charged separately at cost. Ready-to-ship pieces can usually be dispatched fastest, since they need no production time.

Link: /collections/ready-to-ship
5. Do you offer engraving?

Yes — free on every piece we make.

How much fits depends on the design. Wider bands and larger pendants take a name and a date; slimmer rings and small charms may only hold initials. Send us your text on WhatsApp or at contact@diamondtine.com with the product link, and we'll confirm whether it fits or suggest initials instead — before we begin.

Engraved pieces cannot be returned or exchanged unless they arrive damaged or defective, so we confirm the wording with you first.

Link: Return & Refund Policy
FAQs
1. What shipping methods do you offer?

Diamondtine offers complimentary standard shipping through trusted carriers such as UPS, DHL, FedEx, or other reliable logistics partners, depending on the destination.

Delivery usually takes 10–14 business days after dispatch. All shipments are fully insured, trackable, and securely packed to ensure your jewelry reaches you safely.


For international orders:

Customs duties are included in our prices for most countries.

Exclusions: Pakistan, China, Sri Lanka, Russia, Nigeria, South Africa, Morocco, Algeria, Bangladesh, Mexico, Brazil, Argentina, Turkey, Egypt, and Jordan.

For orders shipped to these locations, import duties, VAT, customs charges, and clearance fees are the buyer’s responsibility and are not included in our pricing.
2. Do you provide third-party diamond certification?

Yes, Diamondtine provides third-party certification for selected diamond jewelry pieces from trusted gemological laboratories such as IGI, HRD, IDGL, GIN, and SGL.

If you would like certification included with your order, please contact us before placing your order so we can guide you with the available options.
3. Do you accept rush orders?

Yes, we do accept rush orders depending on product availability and current production timelines.

Please contact us before placing your order so we can confirm if your required timeline can be accommodated.

Please note:

• Rush orders may involve an additional fee.

• Upgraded shipping charges may apply.

• Rush orders are considered final sale and are non-refundable.
4. Are your diamonds natural?

Yes. All diamonds used in Diamondtine’s listed fine jewelry pieces are 100% natural and untreated, unless mentioned otherwise.

We do not use lab-created diamonds in our regular collections. However, we can create jewelry with lab-grown diamonds upon request.

All Diamondtine fine jewelry is crafted in solid gold as described. We do not use plated or gold-filled materials in our fine jewelry collections.