Shipping policy

This Shipping Policy explains how Diamondtine processes, ships, and delivers orders placed on Our Website. By placing an order, You agree to the terms outlined below.

Made-to-Order Jewelry

All custom and made-to-order pieces require a production time of 2–3 weeks (business days) before dispatch. Once completed, delivery typically takes an additional 7–10 business days depending on the destination and courier partner.

Ready-to-Ship Jewelry

Ready-to-ship items are processed and dispatched within 5–7 business days. Delivery takes an additional 7–10 business days after dispatch.

Diamondtine ships across India and to international destinations including Europe, Australia, North America (USA and Canada), and select other countries worldwide. Delivery timelines may vary based on location, customs clearance, and local courier availability.

• Shipping charges for Indian orders are displayed at checkout;
• Free shipping may be offered on eligible orders above a specified order value, as communicated at checkout;
• All applicable GST is included in the displayed price;
• Estimated delivery timelines within India: 5–10 business days after dispatch, depending on the delivery location.

For all international orders shipped by Diamondtine, applicable customs duties, VAT, import taxes, and clearance charges are included in the final checkout price. Customers will not be required to pay any additional fees upon delivery.

In rare circumstances where additional charges are imposed by local authorities or courier partners beyond Our control, customers may be required to pay such fees directly. Diamondtine will assist in resolving such situations wherever reasonably possible.

If You require expedited shipping or need to meet a specific delivery deadline, please contact Us at contact@diamondtine.com or call +91 981-087-6359 before placing Your order. We will do Our best to accommodate Your request, subject to availability and carrier options.

• Tracking information will be shared via email once Your order has been dispatched;
• Signature confirmation may be required for high-value shipments;
• Delivery timelines are estimates only and are not guaranteed.

While duties are included in Your purchase price for international orders, Diamondtine is not responsible for:

• Delays caused by customs clearance or local import procedures;
• Import restrictions imposed by the destination country;
• Delays due to force majeure events, courier disruptions, or circumstances beyond Our reasonable control.

In the event of a lost or significantly delayed shipment, please contact Us promptly. We will coordinate with the relevant courier to investigate and assist in resolving the situation as quickly as possible.

If a shipment is refused by the recipient, unclaimed, or returned due to failure to accept delivery, the following costs will be deducted from any refund:

• Original and return shipping charges;
• Any duties, taxes, or import fees paid or incurred by Diamondtine;
• Any handling or processing fees incurred.

The remaining balance, if any, will be refunded to the original payment method. Diamondtine assumes no liability for losses arising from refused or unclaimed shipments.

Contact Diamondtine:
Email: contact@diamondtine.com
Phone: +91 981-087-6359
Address: South Extension, New Delhi, India
Website: https://diamondtine.com/pages/contact-diamondtine