Return & Refund Policy
| Section | Details |
|---|---|
| Overview |
This Return & Refund Policy explains the conditions under which Diamondtine accepts returns, exchanges, and cancellations, and issues refunds. By placing an order, You agree to the terms outlined below. |
| Return Window |
To initiate a return, You must contact Diamondtine within 7 days of delivery. Once approved, the item must be physically shipped back to Us within 14 days of the original delivery date. Important: Returns received after 14 days from delivery are not eligible for a cash or card refund. Returns received within 30 days of delivery may be approved for store credit only, at Our sole discretion. |
| Eligibility for Returns |
To be eligible for a return, items must be:
Any reduction in value resulting from mishandling, damage, or missing documentation will be the customer's responsibility and may be deducted from the refund amount. |
| Non-Returnable Items |
The following items are strictly non-returnable and non-exchangeable, unless they arrive damaged or defective:
|
| Return Process |
All returns must be pre-authorised by Diamondtine before shipping. To initiate a return:
Unauthorised returns will not be accepted and may be returned to the sender at their expense. Customers are responsible for return shipping costs unless the item arrives damaged or defective. We strongly recommend using an insured, trackable courier. Diamondtine is not liable for items lost or damaged during return transit. |
| Inspection & Refund Processing |
Once the returned item is received and inspected, We will notify You via email of the approval status. Approved refunds are processed within 3–5 business days after inspection and are issued to the original payment method used at checkout. The following charges are strictly non-refundable:
|
| Damaged or Defective Items |
If Your order arrives damaged or defective, You must:
We will assess the situation promptly and offer an appropriate resolution, which may include a replacement, repair, store credit, or full refund at Our discretion. |
| Order Cancellation |
Orders may be cancelled within 24 hours of purchase by contacting Us at contact@diamondtine.com or calling +91 981-087-6359. Cancellation requests received after 24 hours, or after production has commenced on a made-to-order piece, cannot be accommodated. Our standard return policy will apply upon delivery in such cases. |
| Cross-Platform Orders |
Returns and refunds are processed solely within the platform on which the purchase was made. Items purchased on Diamondtine.com cannot be returned through Diamond Affaire, and vice versa. Each entity operates independently and manages its own transactions. |
| Contact |
Contact Diamondtine: |
